Privacy policy

Who we are

Ivan Maestre podiatrist and my website address is: https://www.resilientfoot.uk

What personal data we collect and why we collect it

If you choose to visit us:

When you choose to visit Resilient Foot (Ivan Maestre Podiatrist) , we are required to collect and store some personal identifiable information about you, such as your name, date of birth, contact details, and address. This enables us to provide medical treatment and advice. We will also need to keep a brief medical history for you, as well as a record of any treatments we provide.

You will be asked to provide this information on your first appointment, and our staff will be happy to answer any questions you may have. We are required to keep this information for 8 years following the completion of treatment in adults. For children, the information is retained until the patients 25th birthday, or 26th birthday if the patient was 17 at the conclusion of treatment.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Who we share your data with

In order to help Resilient Foot (Ivan Maestre Podiatrist) in the provision of our services, we may be required on occasion to share personal information with trusted third parties. This may include the following people: General Practitioner – We may need to update your GP on your medical condition. Other Health Professional – if you need to be referred to another Health Professional, we may need to provide them information of previous treatments. Foot orthoses lab- We may need to provide them some relevant information in order to have your foot orthoses manufactured. This will be discussed with you prior to information being shared.

Government ,law enforcement ,public agencies or officials,agencies, regulators, and any other person or entity that has the appropriate legal authority where we are legally required or permitted to do so, to respond to claims, or to protect our rights, interests, privacy, property or safety

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

As a Resilient Foot (Ivan Maestre podiatrist) customer you have the following rights:

• The right to be informed
• The right of access
• The right to rectification
• The right to erasure
• The right to restrict processing
• The right to data portability
• The right to object
• The right not to be subject to automated decision making including profiling.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Additional information

How we protect your data

Manual written data and consultation forms/notes will be kept in a locked filing cabinet.
Due to the nature of the business, patient notes may be transported from clinic to clinic in a locked rucksack, depending on the location of patient´s choice.

If an issue arises in which a customer is unhappy with the way their data or information is being held or used, please inform a member of staff and this can be resolved in a timely manner. Each individual also has the right to complain to the ICO if they think there is a problem with the way the data is be handled.

What data breach procedures we have in place

Resilient Foot (Ivan Maestre podiatrist) has a process in place in the unlikely event that any personal data has been breached. This includes accidental or deliberate breaches of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure or, or access to personal data. Examples of these include:

• Access by an unauthorised third party
• Sending personal data to an incorrect recipient
• Computing devices containing personal data being lost or stolen.

If a personal data breach has occurred the severity of the incident will decide on the next cause of action.
Low risk- There will be no need to contact the ICO, but document the type of breach and inform the relevant individual directly of the situation and the process being taken.
High risk – Notify the ICO (International commissioners office) of the incident and document the report and notify the individual.

What third parties we receive data from

We provide individuals with privacy information at the time we collect their personal data from them. If we obtain personal data from a source other than the individual it relates to, we provide them with privacy information: within a reasonable of period of obtaining the personal data and no later than one month; if we plan to communicate with the individual, at the latest, when the first communication takes place; or if we plan to disclose the data to someone else, at the latest, when the data is disclosed.

Changes to the information

Resilient Foot (Ivan Maestre Podiatrist) regularly review and, where necessary, update our privacy information. If we plan to use personal data for a new purpose, we update our privacy information and communicate the changes to individuals before starting any new processing.